Cool Ponds' Response to COVID-19
Check this page for the latest news from Cool Ponds.
We know in these times more than ever, it is important for us to connect to nature and enjoy the nature in our yards. We are so grateful to provide you with that connection. And we are so grateful for all of your support too!
We are committed to providing safe service to you and a safe environment for our staff. All of our decisions have been made with these two factors in mind.
Retail
In accordance with Indiana Executive Order 20-08, our brick and mortar store will be closed to the public.
We will, however, be filling phone orders and online orders. We will be shipping via USPS or FedEx (free shipping for orders over $50). We are also offering curbside pick-up -- in those cases we will find a time that works for you to pick up products from our store, and we'll bring the product to your car.
We will be checking the shop's voicemail as often as possible, but if you need more immediate help, call Kasey's cell: 317-434-4177. You may also call her if you need to order product.
A word about product availability: although we are well stocked in product now, we don't know how well our vendors will be able to ship more product to us. Our most current product availability will be online. We hope to have plants and fish available by the end of April, and we we will keep you up to date on that availability.
Maintenance Services, Including Pond Cleanings
We are still performing our maintenance services. Anyone currently scheduled may expect us on your scheduled date unless we tell you otherwise.
If you would like to schedule a pond cleaning or a pump installation, feel free to go ahead and fill out the request form.
For our existing maintenance service customers, if you choose to talk to your tech while he is at your house, we ask that you maintain the social distance standard of being 6' away. Of course you're also welcome to contact your tech via text or phone call.
Contact Kasey if you have questions about our maintenance services via email: kasey@coolponds.net or call/text: 317-434-4177.
Installation Services
Outdoor activity and associated services have been deemed "essential services", and boy do we agree! With so many much-needed vacations being cancelled, the staycation will be very important this year more than ever. There's no place like home!
Our installation season begins in mid-May. As of right now, we are scheduling projects for early June.
If you are interested in our installation services, we are conducting virtual project consultations. Our project manager, Steven, can receive photos of your yard, look at Google Earth, or do a drive-by of your house if needed. He can chat with you over the phone and email you your project proposal.
Fill out our project consultation form to get in touch with him about your installation needs.
Other General Info
We are very fortunate right now that most of our day-to-day operations will not change. The biggest change that you'll see is that our brick and mortar store is closed for in-person shopping. All of us at Cool Ponds are actively working while maintaining the cleaning and social distancing practices required to keep us all safe and healthy. You can still contact us via our website, info@coolponds.net, or call our store 317-786-3670. And don't forget our online resources too!
It's important to note that these crazy times will pass. Our combined love for nature and for water will persist! We're so glad to share this big community of water garden lovers. If we can help you in any way with your water feature needs, please chat with us. We are all in this together.
