Cool Ponds' Response to COVID-19
Check this page for the latest news from Cool Ponds. Latest update 8/1/20.
Our brick and mortar store is open to the public. We do have some new safety procedures for shopping. Watch below for some new procedures we're implementing in our store for the safety of our customers, our staff, and all our families.
Retail
We are still filling online orders for both shipping and curbside pickup.
Our store is now open. We have some new guidelines in place to keep everyone safe. You can watch the 5min video above or see this list for a complete rundown:
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We are only allowing parties of 1-2 inside the shop at a time. Ring the doorbell to be admitted. Please, no children under 12 inside.
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We ask that you wear a mask. We'll be wearing them too! As of July 9, it is now mandated by Marion county that we all wear masks in public.
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We are currently not accepting cash to limit our exposure.
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Whether indoors or outdoors, please maintain a 6' distance from Cool Ponds staff and other customers.
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If we can help you shop outdoors, let's do so! Let's avoid being cooped up inside if at all possible.
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We have an outdoor register as well as our indoor register which will be a safer and easier way for you to purchase plants, fish, or if you just need to pick up one or two items.
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Please be patient with us -- our service will be a little slower with all the extra sanitation procedures we're going through to keep us all safe.
We are still filling online orders for shipping or curbside pickup from our online store.
As of 7/31/20, we have sold out of our fish. We hope to get one last shipment in September -- keep an eye on our e-newsletter for details.
Maintenance Services, Including Pond Cleanings
We are currently booking fall cleanings, beginning in early September. You can sign up for our fall services here.
For our existing maintenance service customers, if you choose to talk to your tech while he is at your house, we ask that you maintain the social distance standard of being 6' away. Of course you're also welcome to contact your tech via text or phone call.
Installation Services
With so many much-needed vacations being cancelled, the staycation will be more important this year than ever. There's no place like home!
Our installation season begins in late May. As of right now, we are scheduling projects for September.
Fill out our project consultation form to get in touch with him about your installation needs.
Other General Info
We are very fortunate right now that most of our day-to-day operations will not change. The biggest change that you'll see is that our brick and mortar store is closed for in-person shopping. All of us at Cool Ponds are actively working while maintaining the cleaning and social distancing practices required to keep us all safe and healthy. You can still contact us via our website, info@coolponds.net, or call our store 317-786-3670. And don't forget our online resources too!
It's important to note that these crazy times will pass. Our combined love for nature and for water will persist! We're so glad to share this big community of water garden lovers. If we can help you in any way with your water feature needs, please chat with us. We are all in this together.
