Cool Ponds' Response to COVID-19
Check this page for the latest news from Cool Ponds. Latest update 9/25/20.
Our brick and mortar store is open to the public. We do have some new safety procedures for shopping. Watch below for some new procedures we're implementing in our store for the safety of our customers, our staff, and all our families.
We are still filling online orders for both shipping and curbside pickup.
Our store is now open. We have some new guidelines in place to keep everyone safe. You can watch the 5min video above or see this list for a complete rundown:
We are only allowing parties of 1-2 inside the shop at a time. Ring the doorbell to be admitted. Please, no children under 12 inside.
We ask that you wear a mask. We'll be wearing them too! As of July 9, it is now mandated by Marion county that we all wear masks in public.
We are currently not accepting cash to limit our exposure.
Whether indoors or outdoors, please maintain a 6' distance from Cool Ponds staff and other customers.
If we can help you shop outdoors, let's do so! Let's avoid being cooped up inside if at all possible.
Please be patient with us -- our service will be a little slower with all the extra sanitation procedures we're going through to keep us all safe.
We are still filling online orders for shipping or curbside pickup from our online store.
As of 9/9/20, we have sold out of water plants for the 2020 season. Sign up for our newsletter to get the latest updates next spring when we bring plants back in.
Maintenance Services, Including Pond Cleanings
Our fall service schedule is fully booked for 2020. If you'd like to sign up for a spring cleaning for 2021, please feel free to do so now.
For our existing maintenance service customers, if you choose to talk to your tech while he is at your house, we ask that you maintain the social distance standard of being 6' away. Of course you're also welcome to contact your tech via text or phone call.
With so many much-needed vacations being cancelled, the staycation will be more important this year than ever. There's no place like home!
We have been very fortunate to continue our professional installations services through this pandemic and will continue to do so. Our project manager Steven is conducting socially distant on-site meetings with prospective clients.
Fill out our project consultation form to get in touch with him about your installation needs.
Other General Info
We are very fortunate right now that most of our day-to-day operations will not change. All of us at Cool Ponds are actively working while maintaining the cleaning and social distancing practices required to keep us all safe and healthy. You can still contact us via our website, firstname.lastname@example.org, or call our store 317-786-3670. And don't forget our online resources too!
It's important to note that these crazy times will pass. Our combined love for nature and for water will persist! We're so glad to share this big community of water garden lovers. If we can help you in any way with your water feature needs, please chat with us. We are all in this together.