Cool Ponds' Response to COVID-19
Check this page for the latest news from Cool Ponds. Latest update 5/29/20
We know in these times more than ever, it is important for us to connect to nature and enjoy the nature in our yards. We are so grateful to provide you with that connection. And we are so grateful for all of your support too!
We are committed to providing safe service to you and a safe environment for our staff. All of our decisions have been made with these two factors in mind.
Our brick and mortar store is now open to the public as of Tuesday, May 26. We do have some new safety procedures for shopping.
Watch below for some new procedures we're implementing in our store for our opening.
Retail
We are still filling phone orders and online orders for both shipping and curbside pickup.
Our store is now open as of Tuesday, May 26. We have some new guidelines in place to keep everyone safe. You can watch the 5min video above or see this list for a complete rundown:
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We are only allowing parties of 1-2 inside the shop at a time. Ring the doorbell to be admitted. Please, no children under 12 inside.
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We ask that you wear a mask. We'll be wearing them too!
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Whether indoors or outdoors, please maintain a 6' distance from Cool Ponds staff and other customers.
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If we can help you shop outdoors, let's do so! Let's avoid being cooped up inside if at all possible.
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Starting Tues, May 26, you may shop for plants in person. Please only one party to a plant aisle at a time. Cool Ponds staff will maintain a 6' distance.
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Fish will be for sale beginning Friday, June 5. We have painted 6' boxes on the ground in front of the fish tanks. Step up to the fish tank, scope out the fish you'd like, then describe it to us. We'll then swap places in the square with you and scoop up your fish.
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We will have an outdoor register as well as our indoor register which will be a safer and easier way for you to purchase plants, fish, or if you just need to pick up one or two items.
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We anticipate being very busy on Tuesdays and Saturdays. If you're looking to shop during our non-peak hours, we suggest visiting us Wed - Fri, especially after 1pm.
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Please be patient with us -- our service will be a little slower with all the extra sanitation procedures we're going through to keep us all safe.
Even after our store is open again, we will still be filling online orders for shipping or curbside pickup from our online store.
We will be checking the shop's voicemail as often as possible, but please have patience with us as we work diligently to respond to all customer contacts.
Fish will be available for sale beginning Friday, June 5.
Maintenance Services, Including Pond Cleanings
We are still performing our scheduled maintenance services. Anyone currently scheduled may expect us on your scheduled date unless we tell you otherwise.
Please note that our pond cleaning schedule is fully booked until our fall cleaning schedule opens up. You can sign up for our fall services here.
For our existing maintenance service customers, if you choose to talk to your tech while he is at your house, we ask that you maintain the social distance standard of being 6' away. Of course you're also welcome to contact your tech via text or phone call.
Installation Services
With so many much-needed vacations being cancelled, the staycation will be more important this year than ever. There's no place like home!
Our installation season begins in late May. As of right now, we are scheduling projects for late July.
If you are interested in our installation services, we are conducting virtual project consultations. Our project manager, Steven, can receive photos of your yard, look at Google Earth, or do a drive-by of your house if needed. He can chat with you over the phone and email you your project proposal.
Fill out our project consultation form to get in touch with him about your installation needs.
Other General Info
We are very fortunate right now that most of our day-to-day operations will not change. The biggest change that you'll see is that our brick and mortar store is closed for in-person shopping. All of us at Cool Ponds are actively working while maintaining the cleaning and social distancing practices required to keep us all safe and healthy. You can still contact us via our website, info@coolponds.net, or call our store 317-786-3670. And don't forget our online resources too!
It's important to note that these crazy times will pass. Our combined love for nature and for water will persist! We're so glad to share this big community of water garden lovers. If we can help you in any way with your water feature needs, please chat with us. We are all in this together.
