COVID-19 Response | Cool Ponds

Cool Ponds' Response to COVID-19

Check this page for the latest news from Cool Ponds. Latest update 1/5/21.

Our brick and mortar store is closed to in-store traffic.

With rising infection rates of COVID-19, we have decided to shut our doors to keep our staff's family and all your family safe.

We will still be filling online orders for curbside pickup and shipping. You can order all our available products through our online store.

Retail

Although our retail store is closed to in-store traffic, you can still purchase Cool Ponds products for curbside pickup or shipping.

We've been filling curbside orders all year with great success. Keep yourself and your loved ones safe with contactless shipping! After your order, we will email you pickup instructions. You can stay in your warm car, and we'll run your order out to you.

Shipping your order is free over $50. Most orders arrive with 1 - 2 days.

Our online store has the most up-to-date availability for all of our products. Please note that we will have some holiday closings which may impact your shopping.

If you have a product to return under warranty or need to us in person for any other reason, please call or email us to set an appointment. We will arrange a time to meet you outside our shop.

Thank you for helping us keep everyone safe!

Shop Online

Maintenance Services, Including Pond Cleanings

We are now booking our spring cleanings for March - May 2021. Don't wait too long to sign up -- our spring spots fill fast! Book your spring cleaning online.

For our existing maintenance service customers, if you choose to talk to your tech while he is at your house, we ask that you maintain the social distance standard of being 6' away. Of course you're also welcome to contact your tech via text or phone call.

Schedule Maintenance Service

Installation Services

With so many much-needed vacations being cancelled, the staycation will be more important this year than ever. There's no place like home!

We have been very fortunate to continue our professional installations services through this pandemic and will continue to do so. Our project manager Steven is conducting socially distant on-site meetings with prospective clients.

Fill out our project consultation form to get in touch with him about your installation needs.

Project Consultation Form

Other General Info

We are very fortunate right now that most of our day-to-day operations will not change. All of us at Cool Ponds are actively working while maintaining the cleaning and social distancing practices required to keep us all safe and healthy. You can still contact us via our website, info@coolponds.net, or call our store 317-786-3670. And don't forget our online resources too!

It's important to note that these crazy times will pass. Our combined love for nature and for water will persist! We're so glad to share this big community of water garden lovers. If we can help you in any way with your water feature needs, please chat with us. We are all in this together.

Cool Ponds' Response to COVID-19

Check this page for the latest news from Cool Ponds. Latest update 1/5/21.

​

Our brick and mortar store is closed to in-store traffic.

With rising infection rates of COVID-19, we have decided to shut our doors to keep our staff's family and all your family safe.

We will still be filling online orders for curbside pickup and shipping. You can order all our available products through our online store.

​

​

Retail

Although our retail store is closed to in-store traffic, you can still purchase Cool Ponds products for curbside pickup or shipping.

​

We've been filling curbside orders all year with great success. Keep yourself and your loved ones safe with contactless shipping! After your order, we will email you pickup instructions. You can stay in your warm car, and we'll run your order out to you.

​

Shipping your order is free over $50. Most orders arrive with 1 - 2 days.

Our online store has the most up-to-date availability for all of our products. Please note that we will have some holiday closings which may impact your shopping.

​

If you have a product to return under warranty or need to us in person for any other reason, please call or email us to set an appointment. We will arrange a time to meet you outside our shop.

​

Thank you for helping us keep everyone safe!

Maintenance Services, Including Pond Cleanings

We are now booking our spring cleanings for March - May 2021. Don't wait too long to sign up -- our spring spots fill fast! Book your spring cleaning online.

​

For our existing maintenance service customers, if you choose to talk to your tech while he is at your house, we ask that you maintain the social distance standard of being 6' away. Of course you're also welcome to contact your tech via text or phone call.

​

​

​

Installation Services

With so many much-needed vacations being cancelled, the staycation will be more important this year than ever. There's no place like home!

​

We have been very fortunate to continue our professional installations services through this pandemic and will continue to do so. Our project manager Steven is conducting socially distant on-site meetings with prospective clients.

​

Fill out our project consultation form to get in touch with him about your installation needs.

Other General Info

​

It's important to note that these crazy times will pass. Our combined love for nature and for water will persist! We're so glad to share this big community of water garden lovers. If we can help you in any way with your water feature needs, please chat with us. We are all in this together.

​