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What do I need to know before hiring Cool Ponds?

As deeply attached to our yards as we are, we know that you are not just making an investment to your backyard. You're inviting us to create an intimate space that you will share with your loved ones for years to come. 

It's a very exciting process, and we want to guide you through it. We aim to make doing business with us as transparent as possible.

Our process:

Talking about a water feature or a patio in theory is all well and good, but seeing it in person will give you such better insight. At our showroom and display gardens, you can see the possibilities of what Cool Ponds can build for you. 

Receive a House Call From Our Designer

Our designer will meet you at your home and discuss the details of your dream project. Before he leaves your home, he'll hand you a comprehensive estimate of what the completed project will cost. If you need extra clarification in envisioning your project, our designer can produce a 3D walkthrough of the project for a nominal fee.

Cool Ponds Builds Your Paradise

From this point-- all the work is on us! We'll call 811 to have your lines marked and order all the materials. All you have to do is watch as we turn your backyard into a dream escape for you. Our entire crew will be at your house from the time we start your job to the time we finish-- no hopping from job site to job site. 

Enjoy Your Yard

Before we leave you to enjoy your new paradise, we will answer all your questions. For new water feature owners, you'll receive a comprehensive owner's manual and a personal tour of your new feature, showing you exactly where everything is and how to care for it. If you have additional questions, we encourage you to utilize our support center; or if you'd rather leave care up to us, we have a full-time maintenance staff who can do that for you. Now you can sit back, relax, and enjoy your new backyard for years to come.

Utilize Our Support Center

The Cool Ponds support center is designed for you. If you have a question about how to care for your water feature, want to choose beautiful fish for your new pond, or want to shop for new plants-- Cool Ponds is here for you!

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