Our Commitment to Your Privacy
 

Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

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By using our website, signing up for emails or text messages, or making a purchase, you agree to the terms of this policy.

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Information We Collect:

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When you interact with our website, place an order, sign up for marketing communications, or contact us, we may collect the following information:
 

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information

• Purchase history

• Information submitted through forms, workshop registrations, or newsletter signups
   

We may also collect limited technical information automatically through cookies or analytics tools, such as browser type, device information, and pages visited.

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How We Use Your Information:

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We use your information to:

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• Process and fulfill orders

• Communicate regarding orders or customer service inquiries

• Send email newsletters, promotions, and updates (if you opt in)

• Send SMS/text message updates and marketing messages (if you opt in)

• Improve our website, services, and customer experience

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We do not sell or share your personal information with third parties for their own marketing purposes.

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We may share information with trusted service providers necessary to operate our business, including payment processors, shipping providers, website platforms, and email/SMS marketing services.

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We may also disclose information when required by law or when necessary to protect our rights or comply with legal processes.

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SMS/Text Messaging

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By providing your phone number and opting in to SMS communications, you agree to receive recurring automated marketing and informational text messages from Cool Ponds.

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Message frequency may vary. Message and data rates may apply.

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You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

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Your consent to receive text messages is not required as a condition of purchase.

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Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

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Abandoned Cart Messages

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If you begin the checkout process on our website and provide your contact information without completing your purchase, we may send reminder emails or text messages regarding your cart.

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These messages are intended to help complete your purchase and may include product reminders, special offers, or customer support assistance.

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You may opt out of marketing messages at any time by following the unsubscribe instructions included in the message or replying STOP to text messages.

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Location Information and Location-Based Services

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Our website or marketing platforms may collect general location information based on your device, browser, or IP address. This information may be used to personalize your experience, provide relevant content, improve website functionality, or deliver location-based offers or advertisements.

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We do not collect precise GPS location data unless explicitly authorized by you through your device settings.

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You may disable location services through your browser or device settings.

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Marketing Communications Best Practices

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We are committed to responsible marketing practices. We only send promotional emails and text messages to users who have opted in to receive them.

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Recipients may unsubscribe from marketing emails using the unsubscribe link included in each email or opt out of text messages by replying STOP at any time.

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We strive to keep our communications relevant, helpful, and limited in frequency.

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Cookies and Analytics

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Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and support marketing efforts.

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You may disable cookies through your browser settings, though some features of the site may not function properly.

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Data Security

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The security of your personal information is important to us. Sensitive payment information is encrypted using SSL technology during transmission.

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While we follow commercially reasonable industry standards to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

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Changes to This Policy

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We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

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Contact Us

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If you have any questions regarding our privacy policy, please contact us:

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Cool Ponds
901 E Hanna Ave
Indianapolis, IN 46227

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Phone: 317-786-3670
Email: support@coolponds.net